Desktop Support Technician

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

Pantheon Data is seeking an organized and proactive Desktop Support Technician with a background in Office 365 administration. A successful candidate should be detail-oriented with a history of fixing daily technical issues involving IT hardware, Microsoft 365, Windows OS, iOS and Android.

Responsibilities

• Be able to diagnose and solve Tier 1 help desk tickets
• Be fluent in Microsoft 365 deployments on Windows, iOS and Android devices
• Manage User devices in Microsoft Endpoint
• Provide first point of contact support for employees seeking technical assistance over the phone, email, or through the IT Ticketing system
• Provide restorative or maintenance actions to resolve end-user problems
• Respond to end-user problems based on standard operating procedures
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
• Onboarding/Offboarding new staff members for remote and onsite meetings

Requirements

• 1-2 years of equivalent work experience in Desktop Support or IT Home Projects
• Entry level IT certifications CompTIA A+ or equivalent
• Proficient in MS Office Applications
• Autonomous, problem-solving attitude
• Professional experience in a technological field
• Excellent communication skills with the ability to interact clearly and succinctly in written and oral presentations
• Detail-oriented, self-motivated, and organized
• Experience with installation/setup of printers, workstations, and peripherals
• Ability to handle sensitive information with discretion and confidentiality
• Need to be able to work a scheduled shift during 8AM-5PM EST working hours

Preferred Skills

• Office 365 Administration
• Experience with CMMC policies and compliance in relation to 365 offerings
• Excellent customer service skills and experience supporting executive staff
• Prior Software Application support (e.g. Exchange, etc.) experience is a plus
• Experience working for a government contractor is a plus
• Network +, Security +, Microsoft's endpoint administration

Clearance Requirements

U.S. citizenship required - must be able to obtain DoD Secret Clearance

Work Location

Leesburg, Virginia (Hybrid)

Benefits Overview:

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity. In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data is an Equal Employment Opportunity Employer:

Pantheon Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster

Current Openings for Desktop Support Technician Jobs at Pantheon Data